This targeted session was designed to strengthen managers’ emotional intelligence in alignment with the organisation’s competency framework. The agenda focused on three key questions: What is Emotional Intelligence? Why is it relevant to our work? How can we improve it?

Participants first reflected on their own understanding of emotional intelligence, identifying themes such as self-awareness, empathy, emotional control, trust, and social skills. The facilitator introduced the Emotional Intelligence Matrix—comprising Self-Awareness, Self-Management, Social Awareness, and Social Management—and discussed its practical application in daily leadership.

A central tool, the PRR Method (Pause, Reframe, Respond), was shared to help managers manage reactions under pressure. Real-world stories, multimedia clips, and popular culture references made the concepts relatable and engaging.

The group explored practical strategies for addressing everyday people management challenges, including handling difficult employees and guiding individual contributors. The expert provided actionable insights using the EI frameworks, leading to a rich and interactive discussion.

Key Conclusion (Manager Consensus):
What truly matters to our teams is:

• – Feeling listened to
  
• – Feeling helped
  
• – Feeling treated fairly